We value your feedback and are committed to resolving any concerns through our 3-level escalation process.
At RupeeCare, we strive to provide exceptional service. If you encounter any issues or have concerns regarding our services, we have a structured 3-level escalation process to ensure your grievance is resolved efficiently and fairly.
First point of contact for all complaints and queries. Our customer support team is available to assist you and resolve your concerns.
If your complaint is not resolved at Level 1, you can escalate it to our dedicated Grievance Redressal Officer who will review your case independently.
Akshay Kumar
NEENA IMPEX PRIVATE LIMITED
If your grievance remains unresolved after exhausting Levels 1 and 2, you may approach the Reserve Bank of India's Ombudsman for further assistance.
RBI Ombudsman
Banking Ombudsman Scheme
Note: You can approach the RBI Ombudsman only after exhausting the grievance redressal mechanism of the company (Level 1 & 2) or if you do not receive a response within 30 days.
